State board · email verification · 01HZX7R7XJ8VBKQ4F3HS6P1NTC
NY OP license number reconciliation · T. Brooks
SLAoverdue · 6 hours
Sub-tasks
Structured steps for state_board_email_verification. Production: each toggle writes to the ticket's sub-task array and the audit log.
✓
Initial verification request to NY OP
Apr 21 · 11:55 AM
✓
Capture response + format anomaly flagged
Apr 24 · 03:28 PM
Resolve format mismatch with provider
Re-run verification on corrected number
Capture result
When complete, this structured payload writes back to the customer-facing IntegrationJob result field via transition_job('completed').
Artifacts
Documents, screenshots, fax confirmations — anything that constitutes evidence the work happened. Encrypted at rest, audit-logged on every access.
ny-op-response-2026-04-24.pdf
Internal notes
Specialist-only thread. Customer-facing job timeline is separate and curated.
Marco Reyes (CVO)Apr 27 · 04:18 PM
Provider not responding to SMS/email about the format question. Suggesting we route to coordinator — Marisol may have direct line. Marking blocked pending coordinator follow-up.
Marco Reyes (CVO)Apr 24 · 03:28 PM
NY OP returned a license number with a hyphen (123-4567); CredTek profile has it concatenated (1234567). Need provider to confirm which is correct on their card. SMSed provider 4 PM.
Customer-facing job
job_01HZX7R6PD9ZW8M2VNRT4GBYAXCost & time
Estimated specialist hours0.5h
Actual hours so far0.8h
Cost (loaded $50/hr)$40
Customer price$300
Margin (est.)$260