CVO partner · Andros HealthInternal ops · 2 specialists← Back to customer view
Operations Queue · Tier 4 work

Queue

Manual work that can't (or shouldn't) be automated: email-based state board verifications, payer escalation calls, notarized documents, complex Medicaid MCO enrollments. Every ticket links back to the customer-facing IntegrationJob it fulfills.

Open tickets
8
Unassigned
1
Overdue SLA
1
Due < 24h
2
Avg cycle (last 30d)
3.2d
SLA hit rate
94%
StatusAllUnassignedAssignedIn progressAwaiting responseBlockedComplete
PoolAll poolsCVO partnerInternal ops
Ticket / providerTaskCustomerPoolOwnerSLAStatus
Anthem BH escalation — submission stalled at day 47
P1 Marcus Singh · GA · LCSW
Payer escalation callMindscape Behavioral Health
Apr 28 · 02:14 PM
Internal opsAvery Chentoday · 5:00 PMAssigned
Specs note: in production, this list is driven by operations_queue joined to integration_jobs (per IAL spec §6). Status changes write through transition_job() so the customer-facing UI updates in lockstep.