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Knowledge base

How to use CredTek day-to-day.

Short, specific articles for credentialing coordinators. If something is missing, it's probably also missing from the product — drop the gap in your next demo and we'll fix both.

Getting started

3 min read

Inviting a new provider

Send a provider an SMS + email link to complete intake from their phone. The agent extracts everything, you review.

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Supervision

4 min read

Tracking pre-licensed supervision

How CredTek tracks supervised hours, cosignatures, and state-board rules for LMSWs, LPC-Associates, and LMFT-Associates.

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Payor enrollment

3 min read

Approving payor enrollment drafts

Every Tier 3 payor submission gets a coordinator click before it leaves CredTek. Here's how the approval queue works.

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Compliance & audit

2 min read

Setting up CAQH auto-attestation

Most plans require providers to re-attest their CAQH profile every 120 days. CredTek handles it automatically — provider just taps SMS.

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5 min read

Generating an NCQA audit binder for delegated credentialing

Optum, Carelon, and other payors offer delegated credentialing if your group is NCQA-compliant. Here's how to assemble the binder.

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Behind-the-scenes ops

4 min read

Reading the audit log and verifying the hash chain

Every PHI access, state transition, and external call is hash-chained for tamper evidence. Here's how to read it and verify integrity.

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