Getting started
Questions groups ask. Straight answers.
What comes up on almost every first call.
Do we lose control of our providers' files?
No. Your team approves anything that goes out under your name and sees every file in the portal. You can download your payer roster, the compliance report, and any provider's credentialing file whenever you want.
Who actually does the work?
Master credentialers on our team. A person makes every call and sends every email, and logs it on the provider's record.
What do our providers have to do?
Only what only they can do: sign attestations, re-attest in CAQH, and send renewal documents. We tell them exactly what is needed and when, and keep reminding them until it is done.
Do we have to install anything or switch systems?
No. We take your roster as it is (a spreadsheet is fine) and work in the CredTek portal, where your team gets seats.
What about HIPAA?
We sign a BAA with you before we touch a single file.
Which payers do you work with?
Every payer you contract with: commercial plans, Medicare, Tricare, and state Medicaid and its managed care plans.
How soon do we see a difference?
We start working files within 48 hours of the BAA. Every open file gets its next touch on our schedule from the first week.
What about new hires?
The same team credentials and enrolls them, for a one-time fee per provider, quoted as you need them: about $1,500 each.
We have fewer than 100 providers. Does it still make sense?
The program is $3,997 a month for up to 100 providers. If your roster can't justify that, we'll tell you on the first call.
Can we leave?
Yes. It's month-to-month, with a 30-day out for the first 90 days, and your roster and files go with you.
In one sentenceYou keep control and visibility; we do the work and the chasing.