What we do

We do the chasing. Every file, on a schedule, until it's done.

Persistence is the whole job. This is the schedule our team keeps on every open file, so nothing waits on someone remembering.

Every 2 daysA reminder to any provider with an open item
Every 7 daysA status check with every payer holding an application
After 5 silent daysEscalation on any board or verification source that goes quiet
Before day 120CAQH re-attestation, before the window closes
90 · 60 · 30 days outLicense, DEA and malpractice renewals, started early
120 days outRe-credentialing opened, well before it's due
The day they're approvedA billing handoff to your revenue-cycle team

What it looks like in the portal

The follow-up queue: every touch due on every file, who it's with, and how many times we've tried. When a touch is logged, the next one is booked on the schedule.

The reminders people get

Plain, polite and specific: what's missing, and how to finish it. Providers hear from us every two business days and payers every week, until the file is done.

To a provider · every 2 business daysSample

To Maya Chen

Subject Friendly reminder: your credentialing file is waiting

Hi Maya,

Just a quick nudge. Your credentialing file is open and we're waiting on a few items:

Current malpractice certificate
Signed attestation page

You can pick up exactly where you left off here: Open your file

Every day we wait pushes your billable date out by one day, so any of these you can knock out tonight makes a difference.

CredTek on behalf of Lakeview Behavioral Health

To a payer · every 7 daysSample

To Aetna Provider Enrollment

Subject Status request: David Okafor, application AET-55120

Hello Provider Enrollment,

Following up on the enrollment application for David Okafor, MD:

Payer reference: AET-55120
Submitted: Oct 21, 2026
Days outstanding: 11

Could you confirm current status and any items needed from us to keep the file moving?

Thanks,
Marcus Webb
Lakeview Behavioral Health

A person makes every touch

Every call, email and payer reference number is logged on the provider's record, so the file never lives in one person's inbox.

Nothing restarts

A team covers every file. When someone is out or moves on, the next touch still happens on time.

In one sentenceWe never let a follow-up slide, and you never have to remember any of it.